Refund & Exchange Policy
Customer
satisfaction is of utmost important to us. If you are not completely satisfied
with your order, with reasonable requests you may request for exchange or
return. All returned goods will be
subjected for further evaluation and inspection. We will review your request,
however, we reserve the right to reject any requests at our sole discretion.
Submit Request to Return or Exchange
Please take note for all return
or exchange requests
shall be made within 5 working days upon receiving
of goods. We reserve the rights to reject any requests made after the allowed period.
Goods shall be returned in its original condition and including
packaging (if any, such as packaging box). If returned
product show sign of wear off or damages will be rejected.
Proof of Purchase
You are required to provide the below:
•
Proof of purchase (Confirmation of Order, Invoice)
•
Proof of payment (bank
in slip, payment
transfer slip)
• Proof of receiving of goods (Delivery Order, shipping receipt,
shipping bill)
•
Valid reasons for return
or exchange
Cost of Return & Exchange of Goods
All delivery cost of
returning and receiving replaced goods will be charged to you. All returned goods
are subject to inspection and evaluation. Accepting the returned goods
does not indicate acceptance of the request
for return. The assessment will take approximately 7 working days.
The Process of Refund
Under
the condition of the acceptance of your returned goods, you will receive “Store
Credits” that is credited back to
your account where you made the purchase. The “Store Credits” issued will be based on your original transaction amount deducted shipping
costs (if cost is applicable).
All the terms and conditions of this policy
may be subject to changes
from time to time without
prior notice. Under
any dispute matters,
the decision by EvoGreenTech is deemed final.